Terms of Sale

This offer is made by lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT; for inquiries contact gec@lululemon.co.uk. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home https://www.lululemon.es/es-es/home.The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home, https://www.eu.lululemon.com/en-lu/home or https://www.lululemon.es/es-es/home. Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time. 

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.  

Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above.

We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. 

We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.  

Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.  

Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails). 

These terms and conditions of sale ("Terms of Sale ") together with the documents expressly referred to on it (including our privacy policy, Cookie Policy, and Terms of Use) tells you information about lululemon and the legal terms and conditions on which lululemon sell any of the products ("Products") listed on our ("Website") to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale.

We encourage you to download and store these Terms of Sale if you purchase products from us. These Terms of Sale, and any Contract between us, are only in the English language.

www.eu.lululemon.com is a website operated by lululemon athletica ("lululemon", "we", "us", "our"). lululemon athletica is located at 37, avenue Pierre 1er de Serbie, 75008 Paris. Our VAT number is 117 2074 43. To contact lululemon, please see the section CONTACT US below.



AVAILABILITY

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.

COLOURS AND PACKAGING

The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.

USE OF THE WEBSITE

Your use of the Website is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.

HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our privacy policy and Cookie Policy. For details, please see our privacy policy and Cookie Policy. Please take the time to read these policies, as they include important terms which apply to you.

AGE RESTRICTION ON PURCHASE

The Website is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to contract with lululemon, you must be 18 years old or over and, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. We intend to rely upon these Terms of Sale, our privacy policy, Terms of Use and Cookie Policy in relation to the Contract between you and us.

Order

You submit an order for Products by completing the details required, including name, address, email, phone number and payment method on the order summary page, after carefully reviewing the product specifications, the relevant price, shipping costs, reviewing and accepting these Terms of Sale, and accepting your obligation to pay the total price by clicking the complete order button. To place an order with lululemon, you must, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us.

Order Acknowledgement

lululemon will acknowledge receipt of your order by sending an email to the email address indicated by you when placing your order. This is not an order confirmation or order acceptance from lululemon.

Order Acceptance

lululemon will confirm your order by sending an email to the email address indicated by you when placing the order. The email will contain all information relating to your purchase, as well as a copy of the Terms of Sale and of the form that may be used if you wish to exercise your right of withdrawal.

Shipping Confirmation

We will send you a shipping confirmation email as soon as your Product is shipped from our warehouse.

Terms of payment

All prices are reflected in € (Euros) and include VAT where applicable. You shall be informed in advance of shipping costs or fees, if any, through the Website. You can only pay for your order using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit, JCB Discover, PayPal and Maestro for payment. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) immediately by way of a credit to your credit card/ debit card account or gift card (as applicable). 

Security checks

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in accordance with our PRIVACY POLICY).

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe. Delivery will be completed when we deliver the products to the address you gave us. The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

In Europe, we offer a standard and express service. The prices are set out below:

Delivery to Europe

Option: Standard Delivery

Cost: No Charge

Order Tracking: Yes via email link

Option: Express Delivery

Cost: 170kr

Order Tracking: Yes via email link

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system.

The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

The price of a Product includes VAT (where applicable).

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQs.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control").

An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.

Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.

If you need to contact us for any reason, you can reach us using any of the methods found on the contact us page.



This contract is between you and us. No other person shall have any rights to enforce any of its terms.



If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.

lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by lululemon with respect to such use.

The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the English language.

lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.

These Terms of Sale, the Terms of Use, Cookie Policy and our privacy policy constitute the entire agreement between you and lululemon with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Websites.

These Terms of Sale shall be governed by, construed and enforced in accordance with the law of Switzerland, without giving effect to any conflict of law provisions. The Swiss courts will have non-exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website, although lululemon retain the right to bring proceedings against you for breach of these Terms of Sale in your country of residence or any other relevant country.



If you have any concerns about material which appears on our site, please contact us by email at: GEC@LULULEMON.CO.UK. You can also contact us in writing at: lululemon athletica 400-1818 Cornwall Ave Vancouver, BC V6J 1C7 Canada