Terms of Sale

This offer is made by lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT; for inquiries contact gec@lululemon.co.uk. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home https://www.lululemon.es/es-es/home.The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home, https://www.eu.lululemon.com/en-lu/home or https://www.lululemon.es/es-es/home. Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time. 

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.  

Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above.

We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. 

We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.  

Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.  

Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails). 

These terms and conditions of sale ("Terms of Sale") together with the documents expressly referred to in it (including our PRIVACY POLICY, COOKIE POLICY, and TERMS OF USE) tells you information about lululemon and the legal terms and conditions according to which lululemon sell any of the products ("Products") listed on our website ("Website") to you. These Terms of Sale will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms of Sale carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale. We encourage you to download and store these Terms of Sale if you purchase products from us.

www.eu.lululemon.com is a website operated by lululemon athletica ("lululemon", "we", "us", "our"). lululemon athletica is located at 37, avenue Pierre 1er de Serbie, 75008 Paris. Our VAT number is 117 2074 43. To contact lululemon, please see the section CONTACT US below.

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not accept your order if such is the case. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores in the France while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.

Colours and Packaging

The images of the Products on our Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on the Website.

Age Restriction on Purchase

We offer Products for sale only to individuals of at least 18 years of age who are end consumers, namely acting for purposes outside of their trade, business of profession pursuant to the French Consumer Code. We reserve the right not to accept orders placed by persons other than consumers or orders placed by consumers under 18 years of age. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We intend to rely upon these Terms of Sale, our PRIVACY POLICY, TERMS OF USE and COOKIE POLICY in relation to the Contract between you and us.

We may revise these Terms of Sale from time to time. Every time you order Products from us, the Terms of Sale in force at that time will apply to the Contract between you and us. Whenever we revise these Terms of Sale in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms of Sale have been amended and the relevant date at the top of this page.

Order

You submit an order for Products by completing the details required, including name, address, email, phone number and payment method on the order summary page, after carefully reviewing the product specifications, the relevant price, shipping costs, reviewing and accepting these Terms of Sale, and accepting your obligation to pay the total price by clicking the complete order button. To place an order with lululemon, you must, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us.

Order Acknowledgement

lululemon will acknowledge receipt of your order by sending an email to the email address indicated by you when placing your order. This is not an order confirmation or order acceptance from lululemon.

Order Acceptance

lululemon will confirm your order by sending an email to the email address indicated by you when placing the order. The email will contain all information relating to your purchase, as well as a copy of the Terms of Sale and of the form that may be used if you wish to exercise your right of withdrawal.

Shipping Confirmation

We will send you a shipping confirmation email as soon as your Product is shipped from our warehouse.

Terms of payment

All prices are reflected in € (Euros) and include VAT where applicable. You shall be informed in advance of shipping costs or fees, if any, through the Website. You can only pay for your order using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit, JCB Discover, PayPal and Maestro for payment. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) immediately by way of a credit to your credit card/ debit card account or gift card (as applicable). 

Security checks

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in accordance with our PRIVACY POLICY).

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe. Delivery will be completed when we deliver the products to the address you gave us. The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

In Europe, we offer a standard and express service. The prices are set out below:

Delivery to Europe

Option: Standard Delivery

Cost: No Charge

Order Tracking: Yes via email link

Option: Express Delivery

Cost: 8€ -15€ (depending on destination)

Order Tracking: Yes via email link

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system.

You may withdraw from the purchase agreement at any time, for any reason, without penalty and without the need to give any explanation within fourteen (14) days from the date of delivery of the Products. For split orders, the relevant term shall begin on the date of delivery of the latest product. You may exercise your right of withdrawal by using the form attached in Annex 1, or by using any form or document containing the information as listed in Annex 1 (together the "Return Form").

In the event of withdrawal, you shall return the Products to lululemon without undue delay, and in any event within fourteen (14) days from the date on which the notice of withdrawal was submitted to lululemon, such return being at your own cost. The product must be returned along with the original packaging, and is to be carefully stored and used only for the purpose of verifying its nature, specifications and size, and must show no signs of wear or dirt. We reserve the right to reject the return of a Product that does not comply with the abovementioned requirements. If you have exercised your right of withdrawal, you will receive a full refund of the price paid for the product(s) without undue delay and in any event within fourteen (14) days from the date of withdrawal, using the same means of payment used by you in the initial transaction. We may withhold the refund until the returned Product is properly received by lululemon or until you demonstrate that the Product has been correctly returned, whichever occurs first. We shall not be under the obligation to refund the delivery costs of the Products in the event you have specifically selected a delivery method other than the standard delivery offered by lululemon. Please note that in addition to your right to withdraw, we operate a RETURNS AND REFUND POLICY. You should read this policy as this gives you extra benefits. This policy may be found below.

 Lululemon is liable for any non-conformity of the Products under the Contract (Articles L. 217-4 to L. 217-16 of the French Consumer Code) and any hidden defects in the conditions set forth in Articles 1641 to 1648 and 2232 of the French Civil Code. Where you bring an action on the basis of a statutory warranty of conformity, you:  have the right to bring an action within a period of two years following the delivery of the product;  may choose between the repair or replacement of the product, provided that your choice does not lead to a manifestly disproportionate cost in relation to the other option, given the value of the product or the extent of the defect;  are not required to provide proof of the existence of the product’s non-conformity during a period of 24 months following delivery of the product. In addition, the statutory warranty of conformity applies regardless of any commercial warranties granted. You may decide to enforce the warranty against hidden defects within the meaning of Article 1641 of the French Civil Code. In this case, you may choose between the rescission of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code. Section L. 217-4 of the French Consumer Code: The seller shall deliver a good in conformity with the contract and shall be responsible for lack of conformity existing at the time of delivery. It is also responsible for compliance defects resulting from packaging, assembly instructions or the installation where the contract states it is responsible for this or where it has been performed under its responsibility.

Section L. 217-5 of the French Consumer Code: To comply with the contract, the good must: 1° Be suitable for use usually expected of a similar good and, if applicable: - match the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer may legitimately expect considering the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling; 2° Or have characteristics defined by mutual agreement of the parties or be suited to any special use sought by the buyer, brought to the knowledge of the seller, and that the latter has accepted. Section L. 217-12 of the French Consumer Code: Action resulting from the lack of conformity is barred two years after delivery of the good.

Section L. 217-16 of the French Consumer Code: When the buyer requests the seller to carry out repairs covered by his contractual warranty, the period of any resultant shutdown of seven days or longer shall be added to the unexpired term of the warranty. Said period shall run from the time when the buyer requests assistance or the time when the product is taken out of service pending repair, should this be subsequent to the request for assistance. Section 1641 of the French Civil Code: The seller must warrant against latent defects in the thing sold which render it unfit for the use for which it was intended, or so diminish its use, that the buyer would not have acquired it or would have given a lower price, if it had known about them. Section 1648 of the French Civil Code, first paragraph: Action resulting from latent defects must be brought by the buyer within a period of two years from the discovery of the defect. To benefit from the warranty, you must keep the relevant invoice or receipt of payment. Warranties will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or provided with the product.

This warranty is provided in addition to, and does not exclude, restrict, limit or otherwise affect any statutory warranty rights you have vis-à-vis lululemon under French law as described above. 9.1 OUR RETURNS AND REFUND POLICY In addition to the withdrawal right and statutory warranties described above, we provide you with additional rights under our returns and refund policy. If you’re not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges, which are not refundable. We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation. If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item, please visit our FAQs. You may also return the Products to our any of our stores (with the exception of our concessions (Harrods, Selfridges, Brown Thomas and Le Bon Marché) and to all of our global outlets, including those in the EU (Bicester Village and Wertheim Village). However, note that in the event a return is made to a store located in a country outside of the euro zone, the return will be processed in the local currency applicable to the store in question. We refund you on the credit card or debit card or gift card used by you to pay. This returns and refund policy is without prejudice to your right of withdrawal as set forth herein. Without prejudice to your right of withdrawal as set forth herein and to the rights granted to you under statutory warranties, products excluded from our return policy are: underwear, headwear, water bottles and gift cards.

Faulty Products

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control"). An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic. Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.



Pursuant to Article L. 213-1 of the French Consumer Code, lululemon will store and archive, for a period of 10 years, all agreements entered into with you for a value of €120 or more and you will be able to access them at any time. This right of access may be exercised at any time by contacting our GEC by phone at 0805 22 05 20 or by email at gec.emea@lululemon.com.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If either party fails to insist that the other perform any of its obligations under these Terms of Sale, or if either party does not enforce its rights against the other party, or delays in doing so, that will not mean that the concerned party has waived its rights against the other and will not mean that the other party does not have to comply with those obligations. If either party waives a default by the other, it will only do so in writing, and that will not mean that it will automatically waive any later default.

If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only. lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale, our Privacy Policy, our Cookie Policy or our Terms of Use is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by lululemon with respect to such use.

Your use of the Website is governed by our TERMS OF USE. Please take the time to read these, as they include important terms which apply to you.

How we use your personal information

We only use your personal information in accordance with our PRIVACY POLICY and COOKIE POLICY. For details, please see our PRIVACY POLICY and COOKIE POLICY. Please take the time to read these policies, as they include important terms which apply to you.



The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the French language. lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.



These Terms of Sale shall be governed by, construed and enforced in accordance with the law of the France, without giving effect to any conflict of law provisions. You are entitled to request, on a free of charge basis, the use of a consumer mediation service in order to settle amicably any disputes relating to these Terms of Sale. You may contact the mediation service at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage Please note that also the European Commission manages an Online Dispute Resolution website http://ec.europa.eu/odr/ dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes. This right to use the mediation service is an alternative mechanism but does not constitute a prior condition to the exercise of the right to bring a claim before courts. Any dispute that may arise out of or in relation to the validity, conclusion, interpretation and/or performance of these Terms of Sale shall be brought before the courts having jurisdiction (i) where lululemon is domiciled or (ii) in the place where you are domiciled or (iii) in the place where the products are delivered.

If you have any questions, please contact us at: gec.emea@lululemon.com by phone: 0805 22 05 20, or in writing at: lululemon athletica 37, avenue Pierre 1er de Serbie 75008 Paris

Annex 1: Withdrawal Form (Please complete and return this form only if you wish to withdraw from this agreement) For the attention of our Guest Education Center: please contact us at: gec.emea@lululemon.comby phone: 0805 22 05 20, or in writing at: lululemon athletica 37, avenue Pierre 1er de Serbie 75008 Paris I hereby notify you that I am withdrawing from the agreement relating to the sale of the product(s)/service(s) below: Ordered on: […](*) / Order received on: […](*) Order number: Name: Address: Street: Post Code: City: Country: Signature: Date: (*) Delete as appropriate